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podcast - 30.3.2020

Elevating the customer experience with Nick Noel, CCO at PointClickCare

Welcome to Journey Map, the audio experience by agency people for agency people.

Today's guest graduated with a Bachelor of Science in Management from the University of the West Indies, from there he went on to get a Master of Business Administration in Information Technology from McMaster University. He started his career as a Business Analyst at the Dominion of Canada General Insurance, he continued to work as a Business Analyst for companies including Manulife and Nurun. From there he went on to work as Director of Consulting service for Questra Corporation, then holding another consulting position before becoming the Senior Vice President of North America Professional Services for NetSuite. It was in 2015 that he joined the company that he works for now first as Senior Vice President of Customer Operations, and now as Chief Customer Officer. The Company is PointClickCare and our guest today is Nicholas Noel. With more than 20 years experience in system implementation and business process improvement, Nick firmly believes that great leaders are force multipliers, making the people around them better through leadership, coaching and example.

Check out PointClickCare here.

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